Exchanges, Returns and Policies
Refunds & Exchanges
Merchandise is available for a one time exchange or store credit within 14 days of purchase. Item must be in original condition. A 15% restocking fee will be applied.
Please contact us here if you need to initiate a return for store credit or exchange.
However, please note that antique and vintage items as well as any special order, layaways, or sale items are FINAL SALE and are not eligible for return or exchange.
Please note: House of Valentina is not responsible for lost or stolen packages. Once a shipment has left our facilities with a tracking confirmation number, ownership of the item(s) is transferred to the buyer. However, we will help you out to the best of our abilities. If a package is delayed please contact us.
USE AND COLLECTION OF INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may disclose your personal information when you ask us or we believe we are required by law to do so.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us here.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The Children's Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. House of Valentina and all it's affiliated sites (shop, blog, and official social media accounts) are not directed at children under 13 and we do not knowingly collect any personal information from children under 13.
Have a question we didn't address? Drop us an email and we'll respond as soon as we can!
Last Updated: 08/07/2017